Returns & Exchanges


Returns

Returns and exchanges are accepted on all full priced items. If you wish to return an item it must be in its original, unwashed state with tags attached and returned with 7 days of arrival.
Refunds on postage only apply to items that are faulty.
All returns and exchanges for International customers are at your cost.
All refunds will be processed via the same method used to pay for an item.
If you wish to exchange an item please return it with the return sheet that is included in the parcel stating which item - style, size and colour you would like to exchange for, as well as with the original receipt.
The original order must be returned before the exchange item is processed and resent.


Your items can be sent back to:

Black & Co
92 Stafford Street
Timaru 7910, New Zealand

Returns that do not meet our policy will not be accepted and returned back to the customer.

If you have any questions, please email support at hello@blackandco.nz

Exchanges

Apologies, but we do not hold items for exchange. In the event you'd like to exchange an item please
1) make a second purchase online
2) send your original purchase back to Black & Co
Once your original item has been returned and meets our returns policy you will be refunded.
For any questions, please contact hello@blackandco.nz

Sale Items

Sale items are treated differently than purchases at full price.
Apologies but sale items cannot be refunded or credited so please choose carefully.
For any help you'd like with purchasing, please contact our team hello@blackandco.nz

Damaged Goods

We take great care when packaging our items for delivery. In the unlikely event that your item arrives damaged, please contact hello@blackandco.nz for a replacement product. If we are unable to provide a replacement we will issue a full refund immediately.

Availability


Sometimes technology lets us down. If the item you just ordered online has just been purchased in store and our system hasn't updated, you will be notified and we will endeavour to find a remedy. We will offer you a solution, refund or store credit.